What We Do Not Do, and Who We Send You To

The septic tank, the drain field, and pumping the system are separately licensed work in Tennessee. We do not install them, repair them, or pump them, and we would not take that job if you offered it.

What we do is everything on the house side of the system: the drain lines, the fixtures, the vents, and septic-safe plumbing inside the home. When a house on septic has a backup, the first job is working out whether it is the house line or the system — and we will tell you plainly which one it is even when the answer means we are not the ones fixing it.

Well drilling, pump replacement, and pressure tank service are separately licensed. We do not do them.

We do the plumbing from the house side onward, including water treatment, which is how most well-water complaints actually get solved. Iron staining, sulfur smell, sediment, and hardness are all treated after the water reaches the house, and that is squarely our work.

This one is different from the two above — it is not a licensing boundary, it is a decision. Pinpointing a leak under a concrete slab or out in the yard is a specialist trade with equipment we do not carry, and doing it badly means breaking concrete in the wrong place.

So we refer that locating work to American Leak Detection. We repair leaks we can reach, and on a leak behind a wall we can attempt to locate it before opening anything up — though on a serious one, more than one area may need to be opened to find it. But for a slab or an exterior line, the right answer is the people who do it every day.

A plumbing license is not an electrical license. We fit sump pumps, and a sump pump belongs on its own properly protected circuit, but running that circuit, replacing a receptacle, or chasing a breaker that keeps tripping is an electrician's work and we do not do it.

What we will do is find out whether that is your problem before you pay anybody. A sump pump that is dead at the outlet is not a pump fault, and being told that plainly beats buying a pump you did not need.

Because the alternative is discovering it mid-job, which is worse for you and worse for us. A contractor who takes on work outside their license is telling you something about how they will handle the rest of it.

When a job is outside our scope we say so and point you to a contractor we would use ourselves. That referral costs you nothing and it is a better outcome than a plumber improvising on a septic field.